Ordering Information

Do you accept back orders?

If a product is temporarily out of stock, a back order can be placed by clicking on the Back Order link on the product page.  This will connect you to the Made To Order version of the product where you can make your selections and place your purchase order, whether it is blank or printed.   

If the item is out of stock Joyya will need to produce the products.  Items will be delivered as soon as possible after they are produced, typically within 4-6 weeks.  Joyya will drop-ship the items from our factory directly to you.  The typical delivery time is about 10 business days, but will obviously vary depending on your exact location. 

Once your purchase order has been placed, our customer care team will be able to provide a dispatch and delivery date.  No invoice will be issued and no payment will be required prior to your order being confirmed with you by our customer care team.

How does the Made To Order process work?

It's easy! With Joyya’s new self-service website, ordering custom products has never been easier.  

  1. Simply select the Made To Order product you desire and complete the product selections including required delivery dates, and place your Purchase Order directly with us. 
  2. From there, a member of our team will contact you within 1 business day to confirm the details, digital mockup, and delivery timing. 
  3. An invoice will then be emailed to you for payment.  

As with all orders, you will receive notifications via email when your order reaches critical milestones including shipping and delivery tracking information. 

What are typical lead times?

If items are in stock and require no further decoration, your order will be shipped out in most cases within 1-2 business day. Large orders of in-stock items may require additional time to pack and we will contact you to let you know when your products will ship. If more expedited service is required, please let the customer care team know at the time of order.

For Made to Order custom products that require full manufacturing of the item, 4-6 weeks is typical, including delivery time.In all circumstances, we will contact you to confirm expected ship and delivery timelines.